FREE SHIPPING
Enjoy free standard shipping on every US & Canadian order.
Read the shipping details here.
NOTE: If expedited shipping is needed, please contact me before placing your order.
PLEASE NOTE: On International Orders, we cannot misrepresent the value of the items you purchased to reduce your duty fees as this would be illegal. We will declare the actual purchase price on customs forms and the receiver will be responsible for any duty fees imposed by their home country.
PAYMENT
I take payments with a secure server via:
or
through my online shopping cart. E-check(s) will be held as long as necessary until it clears the bank. Average check clearance time is 5-10 business days. Indiana residents will have 7.00% sales tax added to their orders.
If you're having problems with my online shopping cart check-out system or wish to pay over the phone, you may call me at 317-797-9144 to pay with a credit card.
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RETURN POLICY
Order Changes and Cancellation
You may modify or cancel an order if the order has not yet been processed for shipment. If you need to change or cancel your order and you have not received a shipment confirmation email, please call email us and we will do our best to accommodate your request.
Returns and Exchanges
We hope you love your new GlassDiversions products. If you are not completely satisfied, you can return or exchange products within 15 days.
GlassDiversions must be notified of any return or exchange requests prior to returning any products. Notification should be make to rkoza@glassdiversions.com or by calling 317-797-9144.
Please send the products you wish to return or exchange in the original packaging, along with a completed Return/Exchange Form to the address below. GlassDiversions does not pay for shipping and handling on returns and exchanges.
Download the Return/Exchange Form here
GlassDiversions Returns & Exchanges
5697 Cantigny Way N.
Carmel, IN 46033
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RETURN POLICY
Refunds
Refunds on products are granted for the price of your product and any sales tax, if applicable. Shipping costs are non-refundable. Please note that refunds may take up to 15 days to be credited to your credit card or Paypal account.
Exchanges
Products you wish to exchange should be sent to GlassDiversions at the above address with the original packagin and a completed Return/Exchange Form. Upon receipt of the original order items, your account will be refunded for the amount of each item you returned. Next, a new order will be created with the additional items(s) you wish to order as listed on your Return/Exchange Form. When your new order is processed you will receive an order confirmation email. If you new order total is greater than your original order, we will call you to get your credit card information.
Sales Tax
GlassDiversions is required by law to apply sales tax to orders shipping to Indiana. Sales tax is determined by the customer's ship-to address and is automatically added to the order.
Contact Us
If you have any further questions regarding GlassDiversions returns, exchanges or refunds, please contact us at 317-797-9144, or via email at rkoza@glassdiversions.com. Please note that we are not available on Saturday or Sunday.
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