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PRIVACY

Glass Diversions does not share any personal information gathered during a business transaction with third parties without your permission except when required by law or to assure delivery of your order. Your name and address is only supplied to the shipping carrier (package label).

We ship via the United States Postal Service (USPS).

U.S. & CANADA SHIPPING

We charge a small nominal shipping on every US & Canadian order of $4.50 & up. Read the shipping details here.

NOTE: If expedited shipping is needed, please contact me before placing your order.

INTERNATIONAL SHIPPING

Yes, we ship internationally. Just place your order without shipping, and we’ll send a separate invoice for the exact shipping charges according to the weight of your order. We ship via Priority Mail International so we can track your package. If you’d prefer First Class Parcel (which we can’t track), then please let us know.

Read the shipping details here.

PLEASE NOTE: On International Orders, we cannot misrepresent the value of the items you purchased to reduce your duty fees as this would be illegal. We will declare the actual purchase price on customs forms and the receiver will be responsible for any duty fees imposed by their home country.

PAYMENT

We take payments with a secure server via:

Authorize.Net Merchant - Click to Verify or

through my online shopping cart. E-check(s) will be held as long as necessary until it clears the bank. Average check clearance time is 5-10 business days. Indiana residents will have 7.00% sales tax added to their orders.

If you’re having problems with my online shopping cart check-out system or wish to pay over the phone, you may call me at 317-946-4386 to pay with a credit card.

WHOLESALE CUSTOMERS

In order to provide the lowest price possible, and provide maximum flexibility, our wholesale customers pay for their own shipping.

This helps ensure the shipping cost is directly relative to the volume of the order (Fees are dependent on weight). It also allows the customer to choose their shipping method and rate.

Wholesale customers can choose from several shipping options (USPS, UPS & FEDEX).

ORDER CHANGES AND CANCELLATIONS

You may modify or cancel an order if the order has not yet been processed for shipment. If you need to change or cancel your order and you have not received a shipment confirmation email, please call email us and we will do our best to accommodate your request.

RETURNS AND EXCHANGES

We hope you love your new GlassDiversions products. If you are not completely satisfied, you can return or exchange products within 31 days.

GlassDiversions must be notified of any return or exchange requests prior to returning any products. Notification should be make to glassdiversions@gmail.com or by calling 317-946-4386.

Products you wish to exchange should be sent to Glass Diversions at the BELOW address with the original packaging and a completed Return/Exchange Form (SEE BELOW). Upon receipt of the original order items, your account will be refunded for the amount of each item you returned. Next, a new order will be created with the additional items(s) you wish to order as listed on your Return/Exchange Form. When your new order is processed you will receive an order confirmation email. If you new order total is greater than your original order, we will call you to get your credit card information.

Please send the products you wish to return or exchange in the original packaging, along with a completed Return/Exchange Form to the address below. GlassDiversions does not pay for shipping and handling on returns and exchanges.

Download the Return/Exchange Form here

GlassDiversions Returns & Exchanges
5051 Pike Creek Blvd.
Indianapolis, IN 46254

REFUNDS

Refunds on products are granted for the price of your product and any sales tax, if applicable. Shipping costs are non-refundable. Please note that refunds may take up to 31 days to be credited to your credit card or Paypal account.

SALES TAX

GlassDiversions is required by law to apply sales tax to orders shipping to Indiana. Sales tax is determined by the customer’s ship-to address and is automatically added to the order.

CONTACT US

If you have any further questions regarding GlassDiversions returns, exchanges or refunds, please contact us at 317-946-4386, or via email at glassdiversions@gmail.com. Please note that we are not available on Saturday or Sunday.

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